Clear and transparent booking policies
WhipZone does not offer cash refunds for any booking fees. However, if you are unable to attend a WhipZone event that you have booked, we will issue you a credit for the full amount paid, valid for one year from the date of the original event.
Important: Credits are valid for 12 months and can be used for any future WhipZone event.
To request a credit, you must notify us at least 48 hours before the scheduled event start time by emailing us at bookings@whipzone.co.uk
Please include your booking reference number and the reason for cancellation.
Timing is crucial: Requests made less than 48 hours before the event may not be eligible for credit.
Your credit can be used to book a new spot at any WhipZone event within the 1-year validity period. You will receive a unique credit code to apply at checkout for your next booking.
Credits are fully transferable to any WhipZone event and location during the validity period.
If you fail to notify us and do not attend the event, your booking will be considered a "no-show," and you will not be eligible for a credit.
Contact us at least 48 hours before your event to receive your credit.
bookings@whipzone.co.ukLast updated: October 2025
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